1. Acceptance of These Terms
Welcome to Tucoiva. These Terms & Conditions govern your access to and use of our website, products, services, and any purchases made through the website. By accessing, browsing, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any additional policies referenced on the website. If you do not agree, you must discontinue use of the website immediately.
2. Eligibility
You represent that you are at least eighteen (18) years of age or otherwise possess the legal capacity to enter into a binding agreement. If you use this website on behalf of a business or organization, you represent that you are authorized to bind that entity.
3. About Tucoiva
Tucoiva operates an online furniture store specializing in kitchen islands, dining tables, storage furniture, dining chairs, and related home furnishings. Product availability, specifications, pricing, and services may change without prior notice.
4. Website Access
We grant you a limited, revocable, non-exclusive, non-transferable license to access and use this website solely for personal, lawful shopping purposes. No ownership rights are transferred through your use of the website.
5. Prohibited Uses
You agree not to misuse the website, including but not limited to: scraping data; attempting unauthorized access; distributing malware; interfering with website security; using automated bots without authorization; violating applicable laws; or using the website for fraudulent or commercial resale purposes unless expressly approved.
6. User Accounts
Certain services may require an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account. Notify Tucoiva immediately if you suspect unauthorized access.
7. Electronic Communications
By using the website or communicating with us electronically, you consent to receive communications electronically, including transactional emails, order updates, and policy notices where permitted by law.
8. Intellectual Property
All content on the website—including text, graphics, photographs, videos, icons, layouts, product descriptions, trademarks, logos, software, and designs—is owned by or licensed to Tucoiva and protected by applicable intellectual property laws. No content may be reproduced, copied, distributed, modified, republished, or commercially exploited without prior written permission.
9. User Submissions
If you submit reviews, photographs, comments, suggestions, or other materials, you grant Tucoiva a worldwide, royalty-free, perpetual, irrevocable, transferable, and non-exclusive license to use, reproduce, publish, display, adapt, and distribute such content for business purposes, subject to applicable law. You represent that your submissions do not infringe the rights of any third party.
10. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and protected.
11. Changes to Website
We may modify, suspend, or discontinue any portion of the website, products, services, or features at any time without liability where permitted by applicable law.
12. Reservation of Rights
Tucoiva reserves all rights not expressly granted in these Terms. We may refuse service, suspend accounts, or restrict website access where necessary to protect our customers, business operations, or legal interests.
13. Product Information
Tucoiva makes every reasonable effort to present accurate product descriptions, dimensions, materials, finishes, colors, photographs, videos, and specifications. Because many products are manufactured using natural materials such as wood, stone, marble, sintered stone, metal, fabric, or leather, variations in texture, grain, veining, color, finish, and appearance are normal and are not considered defects.
14. Product Availability
All products are offered subject to inventory availability. We reserve the right to discontinue, replace, update, or modify products at any time without prior notice.
15. Product Dimensions
All measurements are approximate. Minor manufacturing tolerances may exist and should be considered acceptable within industry standards.
16. Pricing
Prices displayed on the website are subject to change without notice. The price charged will generally be the price displayed at the time your order is accepted.
17. Promotional Pricing
From time to time, Tucoiva may offer promotional pricing, coupon codes, seasonal discounts, clearance sales, or limited-time offers. Promotions cannot normally be combined unless expressly stated.
18. Currency
Product prices may be displayed in different currencies for customer convenience. Final settlement currency and exchange rates are determined by your payment provider.
19. Taxes
Applicable taxes, duties, import fees, or governmental charges may be collected during checkout or upon import depending on the destination country.
20. Orders
Submitting an order constitutes an offer to purchase. Acceptance occurs only after Tucoiva confirms the order and completes internal verification.
21. Order Verification
We may request additional identity, billing, or payment verification to reduce fraud risk. Failure to provide requested information may result in cancellation.
22. Order Cancellation
Orders may be cancelled by Tucoiva for inventory shortages, pricing errors, payment failures, suspected fraud, shipping restrictions, or other legitimate business reasons. Customers may request cancellation subject to production and fulfillment status.
23. Payment
Payment must be successfully authorized before shipment. Available payment methods may include major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other methods presented during checkout.
24. Billing Accuracy
Customers are responsible for providing accurate billing, shipping, and contact information. Tucoiva is not responsible for delays caused by inaccurate information.
25. Pricing Errors
If a product is listed with an incorrect price due to technical, typographical, or system errors, Tucoiva reserves the right to refuse or cancel affected orders, even after payment authorization. Customers will receive a refund if payment has already been captured.
26. Reservation of Order Rights
We reserve the right to limit quantities, reject bulk purchases, decline reseller orders, or restrict transactions that appear to violate these Terms or applicable law.
27. Shipping Policy
All shipments are subject to the terms outlined in our Shipping Policy. Processing times and delivery estimates are provided for reference only and may vary depending on inventory availability, destination, carrier schedules, customs procedures, weather conditions, and other circumstances beyond our reasonable control.
28. Processing Time
Orders are generally processed after payment verification. Processing time may vary depending on the product type, warehouse availability, customization requirements, and seasonal order volume.
29. Shipping Methods
Shipping methods are selected based on the destination, product size, weight, and logistics availability. We reserve the right to select the most appropriate carrier unless a specific shipping service has been agreed upon.
30. Split Shipments
Large orders containing multiple products may be shipped separately from different warehouses or suppliers. Individual packages may arrive on different dates without affecting the validity of the order.
31. Delivery
Estimated delivery dates are provided in good faith but are not guaranteed. Delivery delays resulting from transportation disruptions, customs inspections, carrier capacity, force majeure events, or incorrect customer information are outside Tucoiva's reasonable control.
32. Customer Delivery Responsibilities
Customers are responsible for ensuring that the delivery address is accurate and accessible. Customers should verify that doorways, staircases, elevators, and access routes are suitable for receiving large furniture before placing an order.
33. Inspection Upon Delivery
Customers should inspect all packages immediately upon delivery. Any visible shipping damage, missing components, or packaging abnormalities should be documented with photographs and reported to Tucoiva within the period specified in our Shipping or Return Policy.
34. Risk of Loss
Ownership and risk of loss generally transfer to the customer upon successful delivery to the shipping address, except where otherwise required by applicable consumer protection laws.
35. Returns
Returns are governed by our Return & Refund Policy. Return eligibility, time limits, product condition requirements, and exclusions shall be determined according to that policy.
36. Non-Returnable Products
Customized products, made-to-order items, clearance merchandise, final sale items, gift cards, and other products specifically identified as non-returnable may not be eligible for return unless required by applicable law.
37. Refunds
Approved refunds will generally be issued to the original payment method. Processing times depend upon the financial institution and payment provider and are outside Tucoiva's direct control.
38. Warranty
Certain products may include a limited manufacturer's or seller's warranty. Warranty coverage applies only under normal residential use and excludes damage resulting from misuse, improper assembly, accidents, unauthorized modifications, commercial use, natural wear, or improper maintenance.
39. Furniture Assembly
Many furniture products require customer assembly. Assembly instructions are provided where applicable. Customers are responsible for following all safety instructions during installation. Tucoiva shall not be responsible for damages arising from incorrect assembly or unauthorized modifications.
40. Force Majeure
Tucoiva shall not be liable for delays or failures resulting from events beyond its reasonable control, including but not limited to natural disasters, pandemics, labor disputes, transportation interruptions, customs delays, governmental actions, supplier shortages, cyber incidents, utility failures, or other unforeseen circumstances.
41. Disclaimer of Warranties
Except as expressly stated in writing, the website, products, services, content, and all information made available by Tucoiva are provided on an 'AS IS' and 'AS AVAILABLE' basis. To the fullest extent permitted by applicable law, Tucoiva disclaims all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted availability, and freedom from viruses or harmful components.
42. Limitation of Liability
To the maximum extent permitted by law, Tucoiva shall not be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages, including loss of profits, business interruption, data loss, or loss of goodwill arising from the use of the website or the purchase of products. Our total aggregate liability shall not exceed the amount actually paid by you for the specific order giving rise to the claim.
43. Indemnification
You agree to defend, indemnify, and hold harmless Tucoiva, its affiliates, directors, officers, employees, contractors, suppliers, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising out of your violation of these Terms, misuse of the website, infringement of third-party rights, or violation of applicable laws.
44. Third-Party Services
Our website may integrate or link to third-party websites, payment providers, logistics companies, or other service providers. Tucoiva does not control and is not responsible for the availability, security, accuracy, privacy practices, or content of third-party services.
45. Dispute Resolution
If a dispute arises between you and Tucoiva, both parties agree to first attempt to resolve the matter through good-faith negotiations. If a resolution cannot be reached within a reasonable period, either party may pursue remedies available under applicable law in the appropriate jurisdiction.
46. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable to the business entity operating the Tucoiva website, without regard to conflict of law principles, except where mandatory consumer protection laws provide otherwise.
47. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.
48. Waiver
The failure of Tucoiva to enforce any provision of these Terms shall not constitute a waiver of any right or remedy, nor shall it prevent subsequent enforcement of that provision or any other provision.
49. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Tucoiva may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, or sale of assets.
50. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Refund Policy, Warranty Policy (if applicable), and any other policies referenced on the website, constitute the complete agreement between you and Tucoiva concerning your use of the website and purchases made through it.
51. Changes to These Terms
Tucoiva reserves the right to modify these Terms & Conditions at any time. Updated versions become effective immediately upon publication unless otherwise required by law. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
52. Contact Information
If you have any questions regarding these Terms & Conditions, our products, or your rights and obligations, please contact Tucoiva through the Contact Us page or by using the official customer service email address published on the website.