We accept major credit cards, debit cards, PayPal, and other secure payment methods available during checkout. Available payment methods may vary depending on your location.

Please contact us as soon as possible after placing your order. If your order has not entered processing or shipment, we will do our best to modify or cancel it. Once an order has shipped, changes or cancellations may no longer be possible.

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–48 hours to become active.

Please check your spam or junk folder first. If you still cannot locate the email, contact our customer support team and we'll be happy to assist you.

We currently ship to the United States and selected international destinations. Shipping availability depends on the product and delivery address entered during checkout.

Processing usually takes 1–3 business days. Delivery times vary depending on the destination, warehouse location, and carrier. Estimated delivery dates are shown on each product page.

Many furniture products are shipped in multiple boxes for safer transportation. If your order contains several packages, they may arrive on different days with separate tracking numbers.

If you need to change your shipping address, please contact us immediately after placing your order. Address changes cannot be guaranteed once the order has entered processing or shipment.

No. Due to the size and weight of most furniture products, we require a residential or commercial street address for delivery.

Occasionally, deliveries may be delayed due to weather, holidays, customs, or carrier operations. If your tracking has not updated for an extended period, please contact our support team for assistance.

Please check around your property, with family members, neighbors, or your building management. If you still cannot locate the package, contact both the shipping carrier and our customer support team.

Eligible products may be returned within the return period outlined in our Return & Refund Policy. Return eligibility depends on the condition of the product and the reason for the return.

Please contact our customer support team before returning any item. Include your order number, the reason for the return, and photos if applicable. We will provide return instructions after reviewing your request.

If the return is due to a defective product, shipping damage, or an incorrect item, we will provide an appropriate solution according to our Return Policy. For change-of-mind returns, customers may be responsible for return shipping costs.

Refunds are processed after the returned item has been received and inspected. Depending on your payment provider, it may take several business days for the funds to appear in your account.

Please contact us within 48 hours after delivery and provide your order number along with clear photos of both the product and the packaging. Our support team will review your case and offer an appropriate solution.

Some products require assembly. Assembly instructions and all necessary hardware are generally included with your purchase unless otherwise specified on the product page.

Most products include the necessary hardware and basic tools required for assembly. We recommend assembling the product on a clean, protected surface.

Please check all packaging materials carefully before contacting us. Some components may be packed inside drawers, cabinets, or protective foam. If parts are missing, contact us with your order number and the part number from the instruction manual.

Yes. Replacement parts may be available depending on inventory and product availability. Please contact our customer support team with your order number and the required part information.

Depending on the product, our furniture may be made from engineered wood, solid wood, metal, tempered glass, sintered stone, premium fabrics, and other carefully selected materials. Material details are listed on each product page.

All product dimensions are measured manually. Minor variations may occur due to manufacturing tolerances. Please verify your available space before placing an order.

We strive to display product colors as accurately as possible. However, actual colors may vary slightly due to lighting conditions, monitor settings, and natural material characteristics.

For regular maintenance, wipe surfaces with a soft, damp cloth and dry immediately. Avoid harsh chemicals, abrasive cleaners, and prolonged exposure to moisture or direct sunlight.

Some Tucoiva products include smart features such as built-in induction cooktops, electric fireplaces, LED lighting, USB charging ports, storage solutions, or other integrated functions. Available features vary by product.

Always follow the operating instructions included with your product. Use cookware that is compatible with induction cooking, keep the cooking surface clean, and never leave the appliance unattended while in use.

Some electrical components may be replaceable depending on the product model. Please contact our customer support team before attempting any repairs or replacements.

Many Tucoiva products are covered by a limited warranty against manufacturing defects. Warranty coverage and duration may vary depending on the product.

Please contact our customer support team with your order number, product information, a detailed description of the issue, and supporting photos or videos. We will review your claim and respond as quickly as possible.

Yes. We welcome wholesale, commercial, hospitality, and interior design projects. Please contact us with your project details, required quantities, and delivery destination.

If you have any questions before or after your purchase, please visit our Contact Us page. Including your order number in your message will help us assist you more efficiently.