Returns & Refunds

At Tucoiva, we strive to provide high-quality furniture and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below before submitting a return request.

1. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item after shipment, you may request a return in accordance with this policy.

Approved cancellations will be refunded to the original payment method.

2. 30-Day Return Policy

You may request a return within 30 calendar days from the delivery date shown by the carrier.

To be eligible for a return, all of the following conditions must be met:

• The item is unused, uninstalled, and unassembled.

• The item is in its original condition and suitable for resale.

• All accessories, hardware, manuals, and original packaging are included.

• The item is free from scratches, stains, odors, damage, or modifications.

• A valid proof of purchase is provided.

Return requests submitted after 30 days may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrectly shipped:

• Customized or made-to-order products

• Final Sale or Clearance items

• Installed, assembled, or used furniture

• Products that have been modified or repaired without authorization

• Items with missing parts, accessories, or packaging that affect resale

• Products purchased through unauthorized sellers

4. Return Authorization

Please do not return any product without contacting Tucoiva first.

All returns require prior authorization from our Customer Support team.

Once your request is approved, we will provide the appropriate return instructions, return address, and shipping requirements.

Unauthorized returns may be refused or delayed.

5. Return Shipping Costs

If the return is due to our responsibility, including damaged, defective, incorrect, or incomplete products, Tucoiva will cover the reasonable return shipping cost or provide another appropriate solution, including replacement parts, replacement products, partial refunds, or full refunds where applicable.

If the return is requested for personal reasons, including but not limited to changing your mind, ordering the wrong item, selecting the wrong color, purchasing the wrong size, or no longer needing the product, the customer is responsible for all return-related costs.

These costs may include return shipping charges, carrier pickup fees, packaging costs, storage fees, and any other logistics expenses incurred during the return process.

Original shipping charges, expedited shipping fees, White Glove Delivery fees, installation services, and other optional service charges are non-refundable.

6. Large Furniture Returns

Furniture is oversized and requires specialized transportation.

Return shipping costs for large furniture can be substantial and, in some cases, may represent a significant portion of the purchase price.

Before placing an order, customers are responsible for carefully reviewing product dimensions, materials, colors, and installation requirements.

Customers are also responsible for ensuring that the furniture can fit through doors, hallways, elevators, staircases, and into the intended room.

Returns requested because the furniture cannot fit into the intended space are considered customer-responsibility returns.

7. Packaging Requirements

Original packaging is strongly recommended.

If the original packaging is unavailable or damaged, customers must use packaging that provides equivalent protection during transportation.

Products damaged during return transit due to insufficient packaging may be subject to a reduced refund or rejection of the return request.

8. Restocking Fee

For returns requested for personal reasons, Tucoiva reserves the right to charge a restocking fee of up to 10% of the product price when necessary.

A restocking fee may apply if:

• The original packaging is missing or damaged.

• The item requires additional inspection or repackaging.

• Accessories or hardware are missing.

• The product shows signs of handling or use.

• The returned condition affects resale value.

The final restocking fee, if applicable, will be determined after inspection.

9. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.

To help us resolve your request as quickly as possible, please provide:

• Your order number

• Photos of the product

• Photos of the outer packaging

• Photos of the shipping label

• A brief description of the issue

• A video if requested

Whenever possible, Tucoiva may provide replacement parts, repairs, partial refunds, replacements, or full refunds depending on the nature of the issue.

10. Missing Parts

If your furniture is missing hardware or components, please contact us before requesting a return.

Whenever possible, we will first provide replacement parts to resolve the issue without requiring the entire product to be returned.

11. Refused Deliveries and Failed Deliveries

Refusing delivery does not automatically qualify as a return.

If delivery fails or is refused due to customer-related reasons, including an incorrect shipping address, failure to receive the shipment, refusal of delivery, or failure to provide adequate access for oversized furniture, the customer is responsible for any resulting return shipping charges, storage fees, redelivery fees, carrier handling fees, or other logistics costs.

12. Refund Process

After the returned item arrives at our warehouse, it will be inspected within approximately 3–7 business days.

If the return is approved, the refund will be issued to the original payment method.

Estimated processing times are:

PayPal: 1–3 business days

Credit Card: 5–10 business days

Actual processing times depend on your bank or payment provider.

13. Partial Refunds

Tucoiva reserves the right to issue a partial refund if the returned item is received in a condition different from that originally shipped.

Examples include:

• Missing accessories or hardware

• Damaged or missing packaging

• Customer-caused damage

• Visible signs of use

• Missing components that reduce resale value

14. Natural Materials & Product Variations

Many Tucoiva products are crafted using natural wood, sintered stone, and other natural materials.

Natural wood grain, knots, texture variations, color differences, mineral patterns, and the unique appearance of sintered stone are natural characteristics of these materials and are not considered manufacturing defects.

In addition, actual product colors may vary slightly due to lighting conditions, photography, or differences in monitor and mobile device displays. Minor color variations do not constitute a product defect.