1. Introduction
Welcome to Tucoiva ("Tucoiva," "we," "our," or "us"). We respect your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, disclose, share, store, and protect your Personal Information when you visit www.tucoiva.com (the "Site"), create an account, purchase products, subscribe to our marketing communications, contact our customer support team, or otherwise interact with our services.
This Privacy Policy also describes your privacy rights and the choices available to you regarding your Personal Information.
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue using our Site.
For purposes of this Privacy Policy, "Personal Information" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identifiable individual.
This Privacy Policy applies solely to information collected through the Site and related online services operated by Tucoiva. It does not apply to information collected offline or by third-party websites, applications, or services that may be linked from our Site.
2. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you create an account, subscribe to our newsletter, participate in promotions, submit product reviews, communicate with customer support, or otherwise interact with our business.
The categories of Personal Information we collect depend on how you use our Site and services. We collect information directly from you, automatically through your device and browser, and from carefully selected third-party service providers where permitted by applicable law.
The following sections explain what information we collect, why we collect it, how it is collected, and with whom it may be shared.
3. Device Information
Examples of Personal Information Collected
When you access the Site, we may automatically collect information including:
- IP address
- Browser type and browser version
- Device type
- Operating system
- Time zone
- Language settings
- Device identifiers
- Cookie identifiers
- Pages visited
- Products viewed
- Search terms
- Clickstream information
- Shopping behavior
- Referral websites
- Session duration
- Approximate geographic location
- Website performance information
- Advertising identifiers
Purpose of Collection
We collect Device Information in order to:
- Load the Site correctly on your device
- Maintain website security
- Prevent fraudulent activities
- Detect suspicious behavior
- Improve website functionality
- Analyze customer behavior
- Personalize your shopping experience
- Improve our products and services
- Measure marketing effectiveness
- Optimize website performance
- Diagnose technical issues
- Comply with applicable legal obligations
Source of Collection
Device Information is collected automatically through technologies including:
- Cookies
- Log files
- Web beacons
- Pixels
- Tags
- SDKs (where applicable)
- Local storage technologies
- Analytics tools
Disclosure for Business Purposes
We may share Device Information with trusted service providers that assist us in operating our business, including:
- Shopify
- Website hosting providers
- Analytics providers
- Fraud prevention providers
- Security service providers
- Marketing and advertising partners
- Performance monitoring providers
These third parties are only permitted to use your information for the purposes of providing services to Tucoiva and in accordance with applicable privacy laws.
4. Order Information
Examples of Personal Information Collected
When you place an order or attempt to place an order through the Site, we may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Company name (if applicable)
- Payment information
- Order details
- Purchase history
- Delivery preferences
- Customer account information
- Transaction records
Please note that payment card information is securely processed by our authorized payment providers. Tucoiva does not store your complete credit or debit card numbers on our servers.
Purpose of Collection
We collect Order Information to:
- Process and confirm your order
- Verify payment authorization
- Prevent fraudulent transactions
- Arrange shipment
- Deliver purchased products
- Issue invoices and receipts
- Provide order updates
- Process exchanges and refunds
- Provide warranty services
- Respond to customer inquiries
- Improve our products and services
- Comply with legal and regulatory obligations
Source of Collection
Order Information is collected directly from you during checkout, account registration, customer support communications, or other interactions with the Site.
Disclosure for Business Purposes
We may share Order Information with:
- Shopify
- Payment processors
- Shipping carriers
- Warehousing and fulfillment providers
- Logistics partners
- Customer service providers
- Fraud prevention providers
- Tax and accounting service providers
- Government authorities where legally required
We only disclose the information necessary for these service providers to perform their contracted services.
5. Customer Support Information
Examples of Personal Information Collected
When you contact our Customer Support Team, we may collect:
- Name
- Email address
- Telephone number
- Order number
- Account information
- Product information
- Warranty information
- Photographs you voluntarily submit
- Videos you voluntarily submit
- Communication history
- Any additional information you choose to provide
Purpose of Collection
Customer Support Information is used to:
- Respond to inquiries
- Resolve complaints
- Provide technical assistance
- Process warranty requests
- Verify purchases
- Investigate product quality concerns
- Improve customer service
- Detect abuse or fraudulent activity
- Maintain customer service records
Source of Collection
Collected directly from you.
Disclosure for Business Purposes
Customer Support Information may be shared with:
- Customer support providers
- Warranty service providers
- Shipping partners
- Technical service providers
- Product suppliers (where necessary to resolve product issues)
Only the minimum amount of Personal Information necessary to resolve your request will be disclosed.
6. Minors
The Site is not intended for individuals under the age of 18.
We do not knowingly collect Personal Information from children under the age of 18 without appropriate parental or legal guardian consent where required by applicable law.
If you are a parent or legal guardian and believe that your child has provided us with Personal Information, please contact us immediately. Upon verification, we will take reasonable steps to delete the information from our records in accordance with applicable legal requirements.
If we become aware that we have inadvertently collected Personal Information from a child without the required consent, we will promptly delete such information unless retention is required by law.
Parents and legal guardians may contact us at any time to request access to, correction of, or deletion of a child's Personal Information.
7. Sharing Personal Information
We share your Personal Information with trusted third-party service providers that assist us in operating our business, processing transactions, delivering products, improving our services, complying with legal obligations, and protecting our customers.
We do not sell your Personal Information for monetary compensation. We only disclose Personal Information when necessary to provide our services, comply with applicable laws, protect our legal rights, or with your consent.
Examples of service providers with whom we may share Personal Information include:
- Shopify, our e-commerce platform provider
- Payment processors
- Shipping carriers and logistics providers
- Warehouse and fulfillment partners
- Customer support providers
- Marketing and email service providers
- Analytics providers
- Fraud prevention and security providers
- Cloud hosting providers
- Professional advisors, including legal and accounting firms
- Government authorities where required by law
For example:
We use Shopify to power our online store. Shopify processes certain Personal Information necessary to provide checkout, payment processing, order management, and other e-commerce services. You can learn more about Shopify's privacy practices by visiting https://www.shopify.com/legal/privacy.
We may disclose Personal Information to comply with applicable laws, regulations, court orders, subpoenas, lawful governmental requests, or to protect our legal rights, investigate fraud, enforce our Terms of Service, or protect the safety of our customers, employees, or the public.
8. Behavioural Advertising
As described above, we use your Personal Information to provide you with personalized advertisements, product recommendations, and marketing communications that we believe may be relevant to your interests.
For example:
We use Google Analytics to better understand how visitors interact with our Site, including which pages are visited, how users navigate the Site, and how we can improve the customer experience.
You can learn more about how Google collects and processes information by visiting:
https://policies.google.com/privacy
You can opt out of Google Analytics by visiting:
https://tools.google.com/dlpage/gaoptout
We may also share information regarding your browsing activity, purchases, interactions with advertisements, and website usage with our advertising partners. Some of this information is collected directly through cookies, pixels, web beacons, and similar technologies, while other information may be shared through advertising platforms, subject to your consent where required by applicable law.
Our advertising partners may include, but are not limited to:
- Google Ads
- Google Shopping
- Google Merchant Center
- Meta (Facebook and Instagram)
- Microsoft Advertising (Bing)
- TikTok
- Klaviyo
- Shopify Audiences
- Other authorized advertising platforms
These services help us:
- Deliver personalized advertisements
- Measure advertising effectiveness
- Prevent advertising fraud
- Improve marketing campaigns
- Recommend products that may interest you
- Better understand customer preferences
For more information about how targeted advertising works, you may visit the Network Advertising Initiative (NAI):
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You may opt out of personalized advertising by visiting the following services:
https://www.facebook.com/settings/?tab=ads
https://www.google.com/settings/ads
Microsoft (Bing)
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
https://help.pinterest.com/en/article/personalization-and-data
Additionally, you may opt out of certain participating advertising services by visiting the Digital Advertising Alliance:
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction requiring consent, we will request your consent before placing non-essential cookies used for advertising purposes.
9. Using Personal Information
We use your Personal Information to provide, operate, maintain, and improve our services.
Depending on how you interact with our Site, we may use your Personal Information to:
- Process and fulfill orders
- Verify payment transactions
- Arrange product delivery
- Provide customer support
- Create and manage customer accounts
- Process returns, exchanges, and warranty requests
- Communicate regarding orders and services
- Send promotional emails where permitted by law
- Improve website performance
- Personalize your shopping experience
- Recommend products and services
- Detect fraudulent transactions
- Prevent unauthorized activities
- Conduct internal analytics and business reporting
- Comply with legal obligations
- Protect our legal rights
- Resolve disputes
- Enforce our Terms of Service
Where permitted by law, we may also use aggregated or anonymized information for research, statistical analysis, product development, and business improvement. Such information does not identify you personally.
10. Lawful Basis (GDPR)
If you are located within the European Economic Area ("EEA"), the United Kingdom, or Switzerland, we process your Personal Information only when we have a lawful basis under the General Data Protection Regulation ("GDPR") or other applicable data protection laws.
Our lawful bases for processing include:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Protection of your vital interests
- Performance of a task carried out in the public interest
- Our legitimate business interests, provided such interests are not overridden by your fundamental rights and freedoms
Examples of legitimate interests include:
- Operating and improving our website
- Preventing fraud and abuse
- Maintaining network and information security
- Responding to customer inquiries
- Improving products and services
- Conducting internal analytics
- Managing our business operations
- Protecting our legal rights
Where processing is based upon your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
If you have questions regarding the legal basis for our processing of your Personal Information, you may contact us using the contact information provided at the end of this Privacy Policy.
11. Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our products and services, maintaining customer accounts, complying with legal obligations, resolving disputes, enforcing our agreements, and protecting our legitimate business interests.
The length of time we retain your Personal Information depends on the type of information and the reason it was collected. For example:
- Account information is retained while your account remains active and for a reasonable period thereafter.
- Order information is retained to fulfill purchases, process returns, provide warranty services, maintain accounting records, and comply with tax and legal requirements.
- Customer support records may be retained to improve our services, resolve disputes, and document communications.
- Marketing preferences are retained until you unsubscribe or withdraw your consent.
- Analytics information may be retained for statistical reporting and website improvement.
When Personal Information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and industry standards.
12. Automatic Decision-Making
If you are a resident of the European Economic Area ("EEA"), the United Kingdom, or another jurisdiction with similar privacy protections, you have the right not to be subject to decisions based solely on automated processing, including profiling, where such decisions produce legal effects concerning you or similarly significantly affect you.
Tucoiva does not generally make decisions that have legal or similarly significant effects based solely on automated processing.
However, some of our service providers, including Shopify and fraud prevention partners, may use limited automated technologies to help detect suspicious activities, prevent fraudulent transactions, verify payment security, and protect our website.
Examples of automated processing may include:
- Temporary blocking of suspicious IP addresses associated with repeated failed payment attempts.
- Identification of unusually high-risk transactions.
- Fraud detection based on purchasing behavior.
- Security monitoring to prevent unauthorized access.
- Automated spam detection for customer communications.
These automated processes are designed to protect both our customers and our business and generally do not result in legal or similarly significant decisions without additional review where appropriate.
13. Selling Personal Information
Tucoiva does not sell your Personal Information in exchange for monetary compensation.
However, under certain privacy laws, including the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"), certain sharing of Personal Information for cross-context behavioral advertising may be considered a "sale" or "sharing" even when no money is exchanged.
Depending on your jurisdiction, you may have the right to opt out of such sharing.
The categories of Personal Information that may be shared for advertising purposes include:
- Device identifiers
- Cookie identifiers
- Online browsing information
- Advertising identifiers
- Website interaction data
- Purchase history
- Marketing preferences
We do not knowingly sell or share the Personal Information of individuals under the age of 16.
If applicable privacy laws grant you the right to opt out of the sale or sharing of your Personal Information, you may exercise that right by contacting us using the information provided at the end of this Privacy Policy or by using any available privacy preference tools on our Site.
14. Your Rights (GDPR)
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy laws, you may have the following rights regarding your Personal Information:
- The right to access the Personal Information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your Personal Information where permitted by law.
- The right to restrict certain processing activities.
- The right to object to processing based on our legitimate interests.
- The right to withdraw consent where processing is based on consent.
- The right to receive your Personal Information in a structured, commonly used, and machine-readable format.
- The right to request that your Personal Information be transferred to another service provider where technically feasible.
- The right to object to direct marketing.
- The right to lodge a complaint with your local data protection authority.
Where required by law, we will respond to verified requests within the applicable statutory period.
Your Personal Information may be transferred outside your country of residence, including to countries where our service providers operate. When required, we implement appropriate safeguards, including contractual protections and other legally recognized transfer mechanisms, to protect your Personal Information.
15. Your Rights (CCPA/CPRA)
If you are a California resident, you may have the following rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"):
- The Right to Know what Personal Information we collect, use, disclose, or share.
- The Right to Access the Personal Information we maintain about you.
- The Right to Correct inaccurate Personal Information.
- The Right to Delete Personal Information, subject to applicable legal exceptions.
- The Right to Opt Out of the sale or sharing of Personal Information where applicable.
- The Right to Limit the Use and Disclosure of Sensitive Personal Information where applicable.
- The Right to Data Portability.
- The Right to Non-Discrimination for exercising your privacy rights.
To protect your privacy, we may verify your identity before processing your request.
You may also authorize an agent to submit requests on your behalf where permitted by applicable law. We may require proof of the authorized agent's authority before fulfilling such requests.
We will not discriminate against you for exercising any of your privacy rights under applicable law.
If you wish to exercise your privacy rights under the GDPR, CCPA, CPRA, or other applicable privacy laws, please contact us using the contact information provided at the end of this Privacy Policy. We will review and respond to all verified requests in accordance with applicable legal requirements.
16. Cookies
A cookie is a small text file that is downloaded to your computer, mobile device, or other internet-connected device when you visit our Site. Cookies allow the Site to recognize your browser, remember your preferences, maintain your shopping cart, improve website functionality, analyze website traffic, personalize your experience, and support our marketing efforts.
We use first-party and third-party cookies, web beacons, pixels, tags, local storage technologies, and similar tracking technologies to provide and improve our services.
Cookies may remain on your device for different periods of time. Some cookies are deleted when you close your browser ("Session Cookies"), while others remain on your device until they expire or are manually deleted ("Persistent Cookies").
Most browsers automatically accept cookies. You may choose to disable or remove cookies through your browser settings. However, disabling certain cookies may affect the functionality, security, and performance of the Site, and some features may no longer operate correctly.
We use the following categories of cookies on the Site.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics Cookies
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages. |
| _orig_referrer | Track landing pages. |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing and referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing and referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
In addition to Shopify cookies, we may also use cookies and similar technologies provided by third-party partners, including Google Analytics, Google Ads, Meta Pixel, Microsoft Advertising, Pinterest, TikTok, Klaviyo, and other authorized service providers to measure website performance, personalize advertising, and improve customer experience.
The retention period for cookies depends on the specific cookie. Session cookies expire when you close your browser, while persistent cookies may remain on your device for periods ranging from several minutes to two years unless manually deleted.
You may manage cookies through your browser settings. For more information about browser cookie management, please visit your browser provider's support website.
Please note that blocking or deleting cookies may limit your ability to use certain features of our Site, including checkout, account login, saved preferences, and personalized recommendations.
17. Do Not Track
Some web browsers offer a "Do Not Track" ("DNT") feature that allows users to signal their preference not to have their online activities tracked.
At this time, there is no universally accepted industry standard governing how websites should respond to Do Not Track signals.
Accordingly, our Site does not currently alter its data collection or tracking practices in response to Do Not Track browser requests.
You may, however, control certain tracking technologies through your browser settings, cookie preferences, or by using the opt-out mechanisms described in the "Behavioural Advertising" section of this Privacy Policy.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, products, services, legal requirements, technologies, or privacy practices.
When we make material changes, we will revise the "Last Updated" date appearing at the beginning of this Privacy Policy. Where required by applicable law, we may also provide additional notice through our Site or by other appropriate means.
Your continued use of the Site after any revised Privacy Policy becomes effective constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, disclose, and protect your Personal Information.
19. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or how we process your Personal Information, or if you wish to exercise any of your privacy rights under applicable law, please contact us using the information below.
Tucoiva Customer Support
Website: https://www.tucoiva.com
Email: support@tucoiva.com
Contact Page: https://www.tucoiva.com/pages/contact-us
If you submit a privacy-related request, we may ask you to verify your identity before processing your request in order to protect your Personal Information and prevent unauthorized access.
We will review and respond to verified requests within the time period required by applicable law.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or other competent supervisory authority, depending on your place of residence.
This Privacy Policy shall be governed by the applicable privacy and consumer protection laws in the jurisdictions in which Tucoiva operates. Where local laws provide greater protection for your Personal Information, those rights will apply to the extent required by law.